Find your studio

You better believe it!

Pure Wax

Exclusively formulated for us in collaboration with the greatest experts in Europe. 100% vegan and universally tolerable. Our PURE Performance Wax represents the latest in superior depilation performance, removing even the finest and smallest hair with precision.

Impeccable hygiene

Our high hygiene standards ensure your health and safety when visiting our studios.

Waxpert consulting

Do you have questions about a specific waxing or the best skincare? Our waxperts are consummate professionals who are happy to carefully assist you.

Online check-In

Get your smart Q waxing app, log in super easily to book your next slot and pop in when it’s time.

Skincare products

All especially formulated bodycare products are offered in our studios. Perfect personal assistance included.

Subtle atmosphere

The great architectural design of our studios turns them into stylish sanctuaries. Expect bright, modern and classy studios.

Treat yourself to a professional treatment!

Depilation is offered by many. The real WAXPERTEN® experience is only available from us: top studio design, in-house trained depiladoras, exclusive premium warm wax, our own care range in the studio and in the online store, waxing without an appointment with online check-in via app. And threading as the perfect complement. No one else can do that so quickly!

Waxing pioneers

More than 5M treatments

Missing

Our services

WAXING MIT PURE PREMIUM PERFORMANCE WACHS

Waxing

OUR WAXPERTS

From your underarms to your private parts. For “her” and for “him”. The WAXING method we developed is probably gentler and more effective than any other hair removal method. It keeps your body hair free for much longer than shaving or plucking. The results stand up to scrutiny. So long, shaver! Hello, new sensational body feeling!


Threading

PERFECT BROWS ALL ALONG THE LINE

Our waxing techniques are perfect for removing the hair of the entire body. And, we’ve discovered something even more effective for shaping your eyebrows to precision. Because it’s crucial to not only remove hair perfectly, but also shape the remaining hair skillfully. Threading is the number-one way to shape your eyebrows more gently and accurately than ever before. This ingenious technique also comes in handy for removing even the tiniest hairs from your face.


Studio App

APPSTORE GOOGLE PLAY

It's that easy

ONLINE CHECK-IN

Check how busy we are

The app shows you how busy the WAX IN THE CITY studios are. Your nearest studio will always be displayed on the top. You can also have your favorite studio displayed on top of the list.

Check in from anywhere to enjoy your favorite Waxing

Select your waxing and book your next free slot in the studio of your choice. Spontaneous and easy. No need to schedule appointments in advance. Just check in in realtime whenever it suits you best.

Arrive at the studio in time for your treatment

Once you’ve checked in via app, you will immediately receive your personal confirmation. We ask you to arrive within the time displayed. Usually, you have to wait a couple of minutes before your treatment starts.

Any questions?

How do I install the app?

Download the Q app for free from the App Store (IOS) or the Google Play Store (Android). Simply access the store from your smartphone and enter the keywords “Q waxing app” or “Q wax check in” in the search box. After installing the app, register via email, Facebook or Google and create your personal account which you use for your online check-in.

When do I need to arrive at the studio?

The projected wait time may vary slightly, depending on the shorter or longer duration of the preceding client’s treatment. You are requested to allow for some lead time: you should always be at the studio at least 10 minutes ahead of the displayed time to be sure not to miss your slot.
Because even with the app, our concept remains flexible, i.e. the displayed slot is not an appointment but an estimated time so that some delays may occur.

Can I delete my online check-in as a client?

Yes, sure. If you push the “cancel” button right in the app you can cancel your check-in anytime.

The displayed wait period has changed while I did the booking. Why?

The wait period is always calculated in realtime. What probably happened is that a treatment in the studio took less time than scheduled or a client booked a date shortly before you (before your booking has been completed). In this case, the wait time displayed in the live app will update automatically.

more FAQs about the APP

Your new digital Waxing Card

Your reward for every studio visit

For each treatment or purchase of a product in the studio, you collect valuable bonus points on your digital waxing card. As soon as you have reached enough points for your desired treatment or product, you can redeem the points.

It's that easy

COLLECT BONUS POINTS

Step 1: Activate your card in the Q-APP

It’s very simple! Just download our Q-APP – unless you have it already – and activate the waxing card included in the app.

Step 2: Collect bonus points in the studio

Get your waxing treatment or pamper yourself with a care product in the studio to immediately get valuable bonus points which are automatically credited to your digital waxing card.

Step 3: Extra waxing or extra product at no extra cost

Once you have collected enough bonus points, we reward your loyalty by giving you a free treatment or product of your choice.

Any questions?

What exactly is the waxing card?

The waxing card is WAX IN THE CITY’s free bonus program. You can activate your personal waxing card in our Q-APP and use it easily on your smartphone either directly for checking in online or when you book your treatment in the studio personally or buy a product. Both options are provided by all participating studios.

How does the waxing card work?

Access your digital waxing card by clicking on your Q profile and then on “waxing card”. After that, just click “activate” to accept the conditions of participation. Your personal waxing card is ready for use!

How do I collect waxing points?

You earn your waxing points by having a treatment or purchasing a product in the studio. Once you have activated your waxing card in the Q-APP and check in online, your bonus points are automatically credited to your card within 24 hours. When you visit a WAX IN THE CITY studio without checking in online, show your smartphone with your unique waxing card number before your treatment – or before paying for your product – at the front desk.

How many waxing card points do I get?

If you enjoy treatments or buy a product in the studio, you will earn one bonus point for every Euro*.

When are bonus points credited to my waxing card?

The bonus points are usually credited to your waxing card within 24 hours. If your bonus points are not credited after your successful purchase, please contact us anytime by email at info@wax-in-the-city.com.

If you cancel your purchase, the bonus points collected will be deleted from your card.

Where can I check my bonus point balance?

All waxing card transactions of the last 12 months are listed in your personal Q-APP profile. Your bonus points for each currency are displayed on the list. WAX IN THE CITY securely maintains your data to ensure that no third party has access to your data.

Please note that the bonus points balance reflects the points at the date stated. All bonus points collected after that date will be listed later.

Can I collect bonus points for shopping online?

Unfortunately, you can’t collect bonus points when you buy products in our online shop.

Do I always have to show my waxing card on my smartphone at the front desk?

If you have not checked in via Q-APP, you need to show your waxing card on your smartphone when you register at the studio to collect your bonus points.

When can I redeem points?

Anytime after you have collected enough points for your free treatment or product.

How can I redeem my waxing card points?

You can redeem the bonus points credited to your waxing card immediately after a treatment. Additionally, you are welcome to redeem your bonus points when you buy a product. The number of bonus points you need for a free treatment or a free product of your choice is stated on the websites of the individual studio.

Where can I redeem my waxing card points?

In all participating studios.

From what age can I participate in the waxing card program?

You must be 16 years to activate the waxing card.

Can I collect bonus points without having a waxing card?

You cannot earn bonus points without activating your digital waxing card.

Can I claim several discounts when redeeming bonus points?

Whether you can redeem other discounts when making a purchase depends on whether these discounts can be combined with each other or not.

How can I unsubscribe from the waxing card program and what will happen to my bonus points?

If you no longer wish to participate in the waxing card program, please send an email to info@wax-in-the-city.com.

Please note: your bonus points will be irrevocably deleted after you terminate your participation.

Can I redeem some of my bonus points and pay for the rest of the treatment or product?

Once you have collected the bonus points required for your favorite treatment or product of your choice, you can redeem the bonus points. It’s not possible to redeem just some of the bonus points for a treatment or product.

Where can I read the conditions of participation?

The conditions of participation are available here.

Where can I access data privacy information?

Protecting your data is extremely important to us. All relevant data privacy information is available here.

I have questions or feedback. Who can I contact?

We are happy to provide information about our waxing card. Just send an email to info@wax-in-the-city.com.

Replacing the analog waxing card by the digital waxing card

What are the benefits of the digital waxing card?

You can use your digital waxing card to collect valuable bonus points in all participating studios. Your history provides information about when you last visited WAX IN THE CITY. Paper is a thing of the past – you don’t have to think about taking your waxing card with you because it’s right with you on your smartphone.

I don’t want a digital waxing card, can I continue to collect waxing card points with my analog card?

Bonus points cannot be collected without activating the digital waxing card. As soon as you have collected all 12 bonus points on your previous waxing card, you can redeem them once in your personal WAX IN THE CITY studio. Afterwards, you can access the digital waxing card in our Q-APP.

I already own an analog waxing card, what will change for me?

You can now have your bonus points on the physical waxing card transferred to your activated digital waxing card in your studio.

How many bonus points will I get when I replace the analog waxing card?

€25 points for one point on the analog card

CHF 50 points for one point on the analog card

HUF 5000 points for one point on the analog card

CZK 550 points for one point on the analog card